Responsible Gaming at 99ad
We are committed to making your experience safe, fair, and enjoyable. Gaming should always be a form of entertainment — never a source of financial or emotional harm.
At 99ad, we believe that responsible gaming is the foundation of a healthy and sustainable betting environment. All players on our platform must be 21 years of age or older. We take our duty of care seriously and have implemented a comprehensive set of tools and policies to help every player in Bangladesh maintain control over their gaming activity.
Gambling is designed to be entertaining, and the vast majority of people who play on 99ad do so responsibly. However, we recognise that for some individuals, gambling can become problematic. Our responsible gaming framework is built around prevention, early detection, and ongoing support — so that every player can enjoy our cricket betting, slots, and live casino games without risk of harm.
Important: 99ad is strictly for players aged 21 and above. If you are under the legal age, please do not register or attempt to access our platform. We actively verify player ages and reserve the right to suspend any account where underage gambling is suspected.
Managing Your Deposit Limits
One of the most effective ways to stay in control of your gambling budget is to set deposit limits before you start playing. At 99ad, you can configure individual daily, weekly, and monthly BDT deposit caps directly from your account settings. Once a limit is set, it takes effect immediately.
- Daily limit: restricts the total BDT you can deposit within any 24-hour window.
- Weekly limit: applies across a rolling 7-day period and resets automatically.
- Monthly limit: provides a broader cap that aligns with your overall entertainment budget for the month.
Increasing a deposit limit is not instant — any upward revision requires a mandatory 24-hour cooling-off period before it becomes active. Decreasing a limit, on the other hand, is immediate. This asymmetry is intentional: it gives you time to reconsider decisions that could increase your risk exposure.
Time-Out and Self-Exclusion Options
Sometimes a player needs a break — whether for a day, a week, or indefinitely. 99ad offers two distinct tools to accommodate different levels of need:
Time-Out
A time-out is a short-term break from gaming. You can request a cooling-off period ranging from 24 hours to 6 weeks. During this time your account remains open but you cannot log in, place bets, or make deposits. At the end of the time-out period your access is automatically restored — no action required on your part.
Self-Exclusion
If you feel that gambling is seriously affecting your life, self-exclusion is the stronger option. You may request exclusion for a period of 6 months, 1 year, 3 years, or permanently. During self-exclusion, your account is fully suspended, marketing communications are stopped, and reactivation is subject to a mandatory review period. We encourage any player who is struggling to choose this option without hesitation — your well-being comes first.
Recognising Problem Gambling
Responsible gaming starts with honest self-awareness. The following signs may indicate that gambling is becoming a problem rather than a form of entertainment:
- Spending more money on gambling than you originally planned or can afford to lose.
- Feeling restless, irritable, or anxious when not gambling.
- Chasing losses — continuing to play in an attempt to win back money already lost.
- Lying to family or friends about how much time or money you spend on gambling.
- Using gambling as a way to escape personal problems, stress, or negative emotions.
If you recognise any of these patterns in yourself or a family member, please reach out to our support team or use the self-exclusion tool immediately. There is no shame in asking for help — it is the most responsible action you can take.
Frequently Asked Questions
How do I set a deposit limit on my 99ad account?
Log in to your 99ad account and navigate to Account Settings. Under the Responsible Gaming section, select Deposit Limits and choose a daily, weekly, or monthly cap in BDT. Your limit takes effect immediately after saving.
How do I self-exclude from 99ad?
Contact our support team at [email protected] and request self-exclusion, specifying your preferred duration (6 months, 1 year, 3 years, or permanent). Our team will process your request promptly and confirm via email once your account has been suspended.
What is the minimum age to play on 99ad?
The minimum age to register and play on 99ad is 21 years. We verify player ages during the registration and KYC process, and any account found to be held by a person under 21 will be immediately suspended and any winnings forfeited.
Can I take a short break without permanently closing my account?
Yes. The time-out feature lets you pause your account for a period between 24 hours and 6 weeks without closing it. When the time-out expires, your account is automatically reactivated. You can request a time-out via Account Settings or by contacting our support team.
Get in Touch with Our Support Team
If you are concerned about your own gambling or that of someone you know, our dedicated player safety team is here to help. We treat all responsible gaming enquiries with complete confidentiality and respond as quickly as possible — usually within a few hours during Bangladesh Standard Time (UTC+6) business hours.
Email Support
You can also reach us through the FAQ page for general queries or use the account settings panel directly for limit and time-out requests. We are here for you — do not hesitate to get in touch.
Ready to Play Responsibly?
99ad is built for players who want an exciting, fair, and safe gaming experience. Explore our games, review our FAQ, or log in to manage your account settings today.