Privacy Policy

Introduction

99ad is committed to protecting the privacy and personal data of every user who visits or registers on our platform. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the choices you have regarding your data. By accessing or using the 99ad website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

This policy applies to all players, visitors, and registered users of 99ad, Bangladesh's trusted online casino and sports betting destination. We take our responsibilities under applicable data protection frameworks seriously, and we encourage you to review this document carefully. If you have questions about any provision herein, please contact us at the details provided at the end of this policy.

Information We Collect

When you use 99ad, we may collect several categories of personal information, depending on how you interact with our platform. The main types of information we collect include:

• Registration and account information: full name, date of birth, email address, mobile number (including bKash/Nagad-registered numbers), and a securely hashed password.
• Identity verification documents: national ID card (NID), passport copy, or other KYC documents as required by our verification process.
• Financial and transaction data: deposit and withdrawal amounts, payment method details (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank), and transaction reference numbers. We do not store full payment account credentials.
• Usage and behavioral data: pages visited, games played, session duration, bet history, wagering patterns, device type, operating system, browser type, and IP address.
• Communications data: messages sent to our customer support team, live chat transcripts, email correspondence, and any feedback you voluntarily submit.

We collect this information only when it is necessary for providing our services, fulfilling regulatory obligations, preventing fraud, or improving your overall experience on the platform. We do not sell your personal data to third parties for commercial marketing purposes.

How We Use Your Information

99ad uses the personal information we collect for specific, lawful purposes directly related to operating a safe and enjoyable online gaming environment. These purposes include:

• Account creation and management: verifying your identity, processing your registration, and maintaining your account in good standing.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported BDT payment channels, and maintaining accurate financial records.
• Fraud prevention and security: detecting suspicious activity, preventing unauthorized access, and protecting both you and the platform from fraudulent transactions.
• Responsible gaming compliance: monitoring play patterns to identify signs of problem gambling and offering self-exclusion, deposit limits, or cool-off periods where appropriate.
• Customer support: responding to your queries, resolving disputes, and improving the quality of our support service based on feedback.
• Marketing and promotions (with consent): sending you relevant bonus offers, cricket betting promotions, slot tournament notifications, and seasonal promotions (such as Eid specials or Pohela Boishakh offers) via email or SMS if you have opted in to receive such communications.

Cookies and Tracking Technologies

99ad uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, analyze platform traffic, and deliver relevant content. Cookies are small text files stored on your device when you visit our website. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a defined period).

You may manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 99ad platform, including your ability to log in or access certain features. Our use of analytics tools is strictly limited to first-party data and does not involve sharing your personally identifiable information with advertising networks.

Sharing of Information

99ad does not sell, rent, or trade your personal data to third parties. We may, however, share your information with trusted parties under the following limited circumstances:

• Payment processors and financial partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and other authorized payment service providers solely to process your transactions.
• Technology and service providers: companies that provide infrastructure hosting, platform analytics, fraud detection, and customer support tools. These providers are contractually bound to handle your data securely and only for the purposes we specify.
• Legal and regulatory authorities: in cases where disclosure is required by law, court order, or applicable regulatory directive, we may provide relevant information to law enforcement or governmental bodies in Bangladesh.

In all sharing scenarios, we enforce strict contractual protections to ensure that your information is handled with the same level of care that 99ad applies internally. We do not share your data for third-party advertising or profiling purposes.

Data Security

99ad implements industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Our platform uses SSL encryption (HTTPS) to protect data transmitted between your device and our servers. All sensitive account credentials are stored using strong cryptographic hashing algorithms, and access to production systems is restricted to authorized personnel only.

While we take robust technical and organizational precautions, no digital system can guarantee absolute security. We encourage you to protect your own account by choosing a strong, unique password, never sharing your login credentials, and logging out of sessions when using shared or public devices. If you suspect any unauthorized access to your 99ad account, please contact our support team immediately.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required to fulfill our legal, regulatory, and business obligations. For example, financial transaction records may be retained for a minimum period in accordance with applicable financial regulations in Bangladesh.

When your data is no longer required for any of these purposes, we will securely delete or anonymize it. You may request deletion of your account and associated personal data at any time by contacting our support team, subject to any overriding legal retention obligations.

Your Rights

As a user of 99ad, you have certain rights with respect to your personal data. We are committed to respecting and facilitating the exercise of these rights in a timely and transparent manner. Your rights include:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right of rectification: if any information we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: subject to legal and regulatory retention requirements, you may request that we delete your personal data and close your account.
• Right to object: you may opt out of receiving marketing communications from 99ad at any time by updating your notification preferences in your account settings or by contacting support.
• Right to data portability: where technically feasible, you may request that we provide your personal data in a structured, commonly used format that you can transfer to another provider.

To exercise any of these rights, please contact our support team using the details provided at the end of this Privacy Policy. We will endeavour to respond to all valid requests within 30 days.

Third-Party Links

The 99ad website may contain references to third-party services, payment partners, and game providers. While we take care to work only with reputable partners, we are not responsible for the privacy practices or content of any external websites or services. We encourage you to review the privacy policies of any third-party service you interact with through or alongside our platform.

Children's Privacy

99ad is strictly an adult-only platform. Our services are exclusively available to individuals who are 21 years of age or older. We do not knowingly collect personal information from anyone under the age of 21. If we become aware that we have inadvertently collected data from an underage individual, we will promptly delete that data and close the associated account. Parents and guardians are encouraged to monitor their children's internet usage and ensure minors do not access gambling platforms.

Changes to This Privacy Policy

99ad reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, applicable laws, or industry standards. When we make material changes, we will post the updated policy on this page with a revised effective date and, where appropriate, notify registered users via email or in-platform notification. We encourage you to review this page periodically to stay informed about how we are protecting your information. Continued use of the 99ad platform following the posting of any changes constitutes your acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 99ad handles your personal data, please do not hesitate to reach out to our dedicated support team. We are available around the clock to assist players across Bangladesh, including those in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar.

You can reach us by email at [email protected]. We aim to respond to all privacy-related enquiries within 2 business days. For account-specific concerns, please have your registered username or mobile number ready when contacting us.